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Smart utility solutions software#

Allow utility account management - view, reprint and pay bills, request services, and make changes.

Communicate with customers via phone, email, or text.

Access information about current and past customers within the same program and report.

Display 360° view of all important customer and account information.

It focuses on your customers and uses tools to best serve their needs.

It processes all customer functions easily, quickly, and accurately. Util360 smart customer management provides customer information management for municipal and independent utility authorities for electricity, gas, sewer, and water operations. Navigate challenges and build resilience with Intelligent ECM It ensures you to have all the tools you need to meet your immediate requirements and serve you well into the future.

Smart utility solutions software#

Smart customer management is a completely integrated suite of software applications that are designed to help you save time and money. It supports all activities related to billing and revenue management for energy, water and services. Simplify bill to cash process with fast, compliant revenue management and financial insight and control with an agile, extensive and modular platform.

Enterprise Service Order Management (ESO).

Your meter to-cash platform should be simple, presenting Enterprise Utility Management with Util360, a market-leading customer information system (CIS) and a market-leading meter data management system (MDMS) in one complete solution. You are faced with enough complexity in today’s utility industry. This complete solution allows seamless, cost effective growth of smart effective programs no matter where you are on your smart meter journey. We deliver market leading utilities management solutions with robust capabilities. We deliver robust flexible capabilities to meet utilities most complex needs and the agility to adapt as the industry continues to transform.

They provide smart solutions to the electric, water and gas utilities that reduce operational costs of the utility and maximize their return on investments. Smart Utility Systems (SUS) is the leading provider of cloud-based Software-as-a-Service (SaaS) solutions for Mobile Customer Engagement, Mobile Workforce, and Big Data Analytics to the Energy and Utility sector. Unique approaches and strategies are yielded by SUS, so that the investments made by electricity, water and gas utility companies could be maximized to a larger extent, with the aid of a single integrated platform, accessible to everyone at any time without any limitations. In spite of the fact that the utilities may perform from different business platforms, this constructive business model provides an opportunity to the utilities to scheme, operate and control their integrated customer operations in a refined manner. This optimistic goal is achieved through analytical capabilities with key KPIs and helps in streamlining their business processes. In order to promote customer engagement, smart utility systems along with leading products of the industry assist utilities to refine their practices and applications. As the customer expectations evolve with changing time spans, utility industries endeavor to conceive new and upgraded practices, in order to meet their client’s expectations and requirements. Due to these reasons and advancements, the utility industry is becoming more inclined towards customer centric approach and therefore, focuses greatly on customer engagement. These transformed dynamics involve advancement in technology, regulatory requirements being changed, and the focus on emission reduction is increasing gradually. As the market dynamics are transforming rapidly, the utility industry is undergoing a massive change.